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Privacy Policy

Effective Date: 08/01/2025

Raíces Festival (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website raicesfestival.in (the “Site”), sign up as a volunteer, purchase tickets, or interact with us in any way.

This Privacy Policy explains how we collect, use, and protect your information, and your rights regarding that information.

1. Information We Collect

When you use our Site or services, we may collect:

  • Personal Information you provide:

    • Name, email address, phone number, mailing address.

    • Payment details (processed securely by third-party providers).

    • Event sign-up details (such as volunteer registration, vendor applications, or sponsorship forms).

  • Automatically collected information:

    • Your IP address, browser type, operating system.

    • How you interact with our Site (pages visited, time spent, links clicked).

    • Cookies or similar technologies (see Section 6).

2. How We Use Your Information

We use the information collected to:

  • Process ticket purchases, donations, and vendor or sponsor applications.

  • Respond to your inquiries and provide customer support.

  • Send event updates, promotional materials, or newsletters (you can opt out anytime).

  • Improve our Site, services, and marketing.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information.
We may share your information only with:

  • Service providers: trusted partners who help process payments, send emails, or manage our systems.

  • Legal requirements: if required to comply with law, regulation, or valid legal process.

  • Festival partners: only when necessary to coordinate services you requested (such as volunteer coordination).

4. Your Rights

Depending on your location, you may have certain privacy rights, including:

  • Accessing, updating, or deleting your personal information.

  • Opting out of marketing communications.

  • Requesting that we limit the sharing of your data.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of data collected, deletion of your data, and opting out of data sharing for marketing.

To exercise any of these rights, please contact us at info@raicesfestival.in

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze site traffic, and customize content. You can adjust your browser settings to refuse cookies, but this may limit some features of our Site.

7. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Raíces Festival
Email: info@raicesfestival.in